Realitybasedgroup provides a mystery shopper program for businesses designed to record actual customer interactions across various channels. This includes in-person visits, phone calls, and online experiences, offering clear visibility into how frontline staff deliver service. The program gathers measurable data on employee performance and customer engagement using structured criteria... https://www.realitybasedgroup.com/wp-content/uploads/2016/07/MysteryShoppingQuickStartEbook.pdf