I'm certain it's not consumer mistake, Because the recovery phrase was found in two distinct areas: backed up within a file on S3, and printed on a piece of paper. On this page we’ll share the list of concurrency wallets (both equally hardware and software program) that supports BIP39 standard https://bookmarkforest.com/story18780328/the-fact-about-valid-bip39-seed-phrase-that-no-one-is-suggesting